Tuesday, August 25, 2009
Telemark Services: A Staggering 34% of IPVPN Users Unlikely to Recommend Their Global Service Provider
Aug 10, 2009 (M2 PRESSWIRE via COMTEX) -- Telemark Services, Manchester, UK announced today that it has updated its Peers Recommend dataset that contains 787 responses to the single question: How likely are you to recommend your service provider to your peers? It has provided access to this information through its online portal www.PeerPreference.com "The willingness of IPVPN users to recommend IPVPN service providers is strikingly variable," said Janet Watkin, Director at Telemark Services, "and since peer recommendation is often thought to be among the best indicators of an overall positive customer service experience it is well worth a visit to the PeerPreference.com site to see who gets the thumbs up" The following IPVPN service providers were covered in the survey: AT&T, BT, Cable & Wireless, China Telecom, Colt, Embratel, Global Crossing, HGC, KDDI, KT, NTTCom, Oi, Orange Business Services, Pacnet, PCCW, Portugal Telecom, SingTel, Swisscom, TDC Song, Telecom Italia, Telefonica, TeliaSonera, Telmex, T-Systems and Verizon Business.
About PeerPreference.com PeerPreference.com helps IP VPN users select the 'best fit' service provider(s) for their specific purchase criteria and it helps IPVPN service providers benchmark perceived performances cost effectively.
About Telemark Services Telemark is an established marketing services firm offering OCEAN (Outstanding Customer Experience, Analysis and News), consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and ICT sectors. Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, ICT convergence and hosting applications. For more information, please visit www.telemarkservices.com or email info@telemarkservices.com CONTACT: Eilis Hanson, Telemark Services Tel: +44 (0)1204 396542 e-mail: eilis.hanson@telemarkservices.com WWW: http://www.peerpreference.com ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.
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